TAM trading and its subsidiaries are committed to:
- Timely procurement & delivery of basic industrial chemicals (to diversified customers) that are used as raw material across multiple industrial sectors ranging from glass industries to food/feed/detergent industries;
- Toll-packaging for customers.
TAM Trading and its subsidiaries strive for above-mentioned commitments with best possible abilities to achieve customer satisfaction and to ensure that all internal procedures and practices are suitable for this purpose.
To meet this commitment, TAM Trading and its subsidiaries maintain a quality-focused culture with its highest priority placed on reliability of its services. This commitment also extends to the continual improvement of its established QMS (Quality Management System).
TAM Trading and its subsidiaries comply with all applicable legislations, regulations and industry best practices.
As part of commitment of TAM Trading and its subsidiaries to QMS:
- Head of departments are accountable to ensure procedures and practices are in place to ensure product quality,
- Staff members possess appropriate education, training, skills and experience to carry out their work competently in accordance with the procedures and practices to achieve product quality,
- Appropriate performance-indicators for processes (wherever possible) are used to identify potential improvements in the company’s capability to ensure service quality.
This Quality Policy serves as a compass in providing strategic direction to the organization and for establishing quality objectives at all relevant functions and levels of the organization.
The quality objectives are appraised at management review meetings where this quality policy is also examined for its continued suitability.
The top management of TAM Trading and its subsidiaries is also committed for the provision of resources for continually improving the effectiveness of QMS (Quality Management System).
The QMS performance is regularly monitored through internal monitoring, verification and audits in order to ascertain that the company procedures and practices meet the expectations of customers and interested-parties.
Top management ensures that the quality policy is communicated and understood by all employees at all levels of the organization through trainings and regular communication.
This policy is also available for communication to relevant interested-parties.
Approved by the Chief Executive Officer
Date: 01/01/2025